The kinds of personal information that we collect and hold
How we collect personal information
We may collect personal information which you provide through our website or to our employees, agents or representatives. We may also collect personal information if you enter into a contract with us or one of our affiliates, or if you register or consent to be included in our directory or to receive marketing or other information from us. We may also collect personal information which is provided to other third parties who in turn provide it to us.
How we hold personal information
We generally store personal information in our computer systems which are operated by us or by service providers. We have reasonable information security protections in place, but cannot eliminate the risk of unauthorised access to the stored information.
The purposes for which we collect, hold, use and disclose personal information
We may use your personal information to deliver goods and services to you, market ourselves and our goods and services to you (including both passive and targeted advertising), maintain a database of clients and contacts, and analyse usage of our websites.
How an individual may access their personal information and seek correction of it
Individuals have a right to request access to personal information we hold about them. Individuals have a right to request that incorrect personal information be corrected. There are some exceptions under the APPs which may mean we are not required to give you access. We may seek compensation for any costs we incur in granting you access to your personal information.
To request access to, or to correct, personal information, please contact us using the contact details listed on our webpage. Phone: 1300 535 932. Address: 4 Bailey Street, Geelong VIC 3220. Australia.
How an individual may complain if we breach the APPs
If you consider we have breached the APPs, you should notify us using the contact details on our webpage and/or those set out above. If you are not satisfied with our resolution, you may take your complaint to the Office of the Australian Information Commissioner (see www.oaic.gov.au).
Disclosing personal information to overseas recipients
During the course of our business, we may disclose your personal information to employees, agents, contractors or affiliates of us who are located overseas. For example, we may disclose your personal information to people located in Asia and the United States.